Returns & Exchanges Policy — Shanty Boutique

We want you to love what you ordered. If something isn't right, here's how returns work.

30-Day Return Window

Returns must be postmarked within 30 days of the delivery date.

Return Options

Once your return is approved, choose one of the following:

• Refund to your original payment method
• Exchange for a different size, color, or item
• Store credit

Return Shipping Costs

• Change of mind, wrong size, or no longer wanted: the customer is responsible for return shipping costs.
• Defective, damaged, or incorrect item shipped by us: we cover the return shipping costs, and you'll receive a prepaid return label.

Eligibility

To be eligible for a return, items must be:

• Unused, unworn, and in the condition you received them
• In original packaging, with tags attached (if applicable)
• Accompanied by proof of purchase (order number or receipt)

Final sale — not eligible for return, exchange, or store credit:

• Marked-down merchandise
• Clearance merchandise
• Giftcards 

How to Start a Return

How to Start a Return

1. Email us at hello@shantyboutique.com with your order number and the reason for return.
2. We'll review your request and send confirmation along with return instructions (and a prepaid label, if applicable).
3. Pack the item securely and ship it back using the instructions provided.
4. Once we receive and inspect the item, we'll process your refund, exchange, or store credit within 2–3 business days.

Refunds

Refunds are issued to the original tender used for the purchase — for example, a credit card refund goes back to that same card, and a gift card payment is refunded as gift card credit. Refunds are processed within 2–3 business days after we receive and approve the returned item. Please note your bank or credit card company may take additional time to post the refund.

Damaged or Incorrect Items

If your order arrived damaged, defective, or incorrect, contact us at hello@shantyboutique.com within 7 days of delivery with your order number and a photo of the item. We'll make it right at no cost to you — via replacement, refund, or store credit.

Frequently Asked Questions

How long do I have to return an item? Returns must be postmarked within 30 days of the delivery date.

Can I return sale or clearance items? No. Marked-down and clearance merchandise is final sale and not eligible for return, exchange, or store credit.

Who pays for return shipping? You cover return shipping for standard returns (change of mind, wrong size). We cover it for defective, damaged, or incorrect items.

How will I get my money back? Refunds go to your original tender — the same card, gift card, or payment method used at checkout.

How long does a refund take? Once we receive and approve your return, refunds are processed within 2–3 business days. Your bank may take a few extra days to post it.

Contact Us

Questions about a return? Reach out to hello@shantyboutique.com, and we'll be happy to help.